Find out how to switch to your new provider
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Getting a new phone is exciting. Having a new phone number, however, can be a bit of a chore.
For starters, you’ll probably need to text everyone in your address book to tell them you’ve got a new number. Unless you regularly cull your contacts list, this will almost certainly get you a few replies from people you hoped you’d lost touch with.
The good news is you can avoid all that hassle by transferring your existing number to your new phone. This is called porting your mobile number.
To keep your mobile number and transfer it to another network, you need to request what's called a Porting Authorisation Code (PAC) from your old provider and then let your new provider know the code. They will then schedule the switch.
Read on for a step-by-step guide to keeping your mobile number and how to use a PAC code.
How do I transfer my mobile number?
1. Call or text your current provider to request a mobile PAC code
A PAC code should be given to you immediately over the phone or within two hours by text. This time frame is stipulated by the telecommunications regulator. So if you don't get it, you've got cause to complain.
To prevent someone stealing your number, networks will want to verify your identity. So expect to be asked some questions and have the relevant information to-hand that’ll help you to answer quickly.
PAC codes are normally made up of nine digits and will be valid for 30 days. If time runs out before you've had a chance to use the code you were supplied with, you’ll need to request a new PAC from your existing mobile provider.
Calls to networks to get your PAC code are charged at standard rates.
If the above seems like a bit of a hassle and you just want a clean switch without having to speak to your existing provider, new government regulations have made the whole process a lot easier.
Text to Switch is simple. All you need to do is text PAC to 65075 and you’ll get your code straight away, you don’t even have to make a phone call.
Want to find out more? Check out our handy Text to Switch guide.
2. Contact your new network and give them the PAC code
When you provide your PAC code to a new network, the cancellation process will begin automatically with your old network.
Once your new network has the code, it will get in touch with the network you're leaving to tell them about the number transfer and will schedule the switch.
This will normally be for the next working day. In the interim, keep your old SIM card in your phone so you can continue to use it to make calls and send texts.
If a weekend gets in the way, the process of porting your number may take longer.
But by and large, if you supply a carrier with a PAC Code on Friday, Saturday or Sunday, you can expect the number transfer to be completed on the following Tuesday.
3. Check the SIM works in your phone and the new number has ported across
To do this, just place the SIM in your handset and make a call. Or ask someone to give you a ring.
Alternatively, if you’re not fussed about keeping your phone number and want to switch with a fresh start, text 75075 and you’ll get your Service Termination Authorisation Code (STAC). This ends your contract and leaves you free to switch to a new provider.
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